Privacy Policy
How we collect, use, and protect your information
Last updated: June 20, 2025
Introduction
At Pixload, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time event photography service.
Information We Collect
Personal Information
- Name and email address when you create an account
- Payment information for event processing
- Camera and device information for connectivity
- Event details (name, date, location) that you provide
Photo Data
- Original photos uploaded during events
- Processed and enhanced versions of photos
- Facial recognition data (temporarily processed, not stored)
- Photo metadata (timestamp, camera settings, location if enabled)
Usage Information
- App usage patterns and feature interactions
- Gallery access logs and download statistics
- Device information and technical diagnostics
- IP addresses and general location data
How We Use Your Information
Service Delivery: To provide real-time photo processing, gallery creation, and guest access management.
AI Processing: To enhance photos, recognize faces for personalized galleries, and organize content automatically.
Communication: To send event notifications, gallery links, and important service updates.
Payment Processing: To handle billing for events and subscription services.
Improvement: To analyze usage patterns and improve our service quality and features.
Legal Compliance: To comply with applicable laws and protect our legal rights.
How We Protect Your Data
Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
Secure Storage: Photos are stored on Amazon S3 with enterprise-grade security and access controls.
Limited Access: Only authorized personnel have access to user data, and only when necessary for service delivery.
Gallery Security: Each gallery uses cryptographically secure URLs that cannot be guessed or enumerated.
Facial Recognition: Face recognition processing happens in real-time and facial data is never permanently stored.
Regular Audits: We conduct regular security audits and vulnerability assessments.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email : privacy@pixload.com
Contact général : contact@pixload.com